Terms of Service

Rekilive Therapy provides one-to-one counselling by online chat, telephone or video with a qualified counsellor. Sessions are 50 minutes unless agreed otherwise.

The app also offers self-guided tools — journal, mood tracker, wellbeing library and an AI wellbeing guide. These are for reflection only and are not counselling, diagnosis or medical advice.

Sessions are paid for in advance in pounds sterling. A booking is confirmed once payment has been received.

Unpaid bookings are released automatically 30 minutes after they are made, so the time becomes available to someone else.

If you choose a weekly, fortnightly or monthly rhythm, your next session is reserved automatically in blocks of six. Payment is taken from your saved card 24 hours before each session, and nothing renews without you being asked.

You can end ongoing support at any time from your account. Sessions already booked stay in your diary; nothing further is reserved or charged.

Cancel more than 24 hours before a session and you will not be charged, or will be refunded in full.

Within 24 hours, the session fee is payable — the time has been held for you and cannot be offered to anyone else.

What you share in counselling is confidential. Confidentiality may be broken only where there is a serious risk of harm to you or another person, or where disclosure is required by law.

Rekilive is not monitored around the clock and cannot respond to emergencies. If you are in crisis, please use the crisis support page or call 999.